What's the story behind Progressive Insurance?

History of The Progressive Group of Insurance Companies

Progressive was founded in 1937 – more than 70 years ago.

Since the beginning, we've taken an innovative approach to auto insurance.

Progressive offered drive–in claims service before any other auto insurance company. In another industry first, Progressive allowed customers to pay auto insurance premiums in installments – an appealing option for those who couldn't afford annual payments.

Progressive wanted – and still wants – to make auto insurance accessible and easy, so more people can protect their vehicles.

Some of Progressive’s recent innovations and milestones include:

• 1990 – Progressive introduced Immediate Response® claims service, available 24/7, to provide you with personal service and support immediately after you report a claim.
• 1992 – Progressive was recognized as the largest seller of auto insurance through independent insurance agents.
• 1994 – Progressive surpassed $2 billion in written premiums.
• 1994 – Progressive introduced the Immediate Response® Vehicle (IRV), a specially marked and outfitted vehicle that brings trained claims professionals to you, wherever you need them: to auto repair shops, tow yards, or even your home or work. This helps resolve your auto claim more quickly and accurately.
• 2003 – Progressive introduced the concierge level of claims service. With this level of service, Progressive oversees all elements of the auto claims and repair process on your behalf. This reduces the time you typically spend managing auto repairs from about four days to 15 minutes. Simply drop off your auto at a claims service center (located in select markets) and pick it up once the repairs are complete. Progressive manages everything in between.

#1 Provider of Auto Insurance Sold through Independent Agents and Brokers

Today The Progressive Group is the leading provider of auto insurance sold through independent agents – a position we've held since 1992.

The Progressive Group chooses to work with independent insurance agents because they are instrumental in providing you with the level of service you want when shopping for insurance.

For example, your local independent agent will be familiar with your specific neighborhood – and can offer you knowledgeable advice about any specific insurance needs you may have, including auto insurance. In addition, your local agent can provide you with personalized quotes, convenient service and choice – all combined with Progressive's superior claims service.

The Progressive Group's insurance products are sold by more than 30,000 independent agencies throughout the United States. That means there's a good chance there's an independent agent located in your neighborhood – ready to assist you.

If you’re ready to reap the values of working with an independent agent, simply use the Agent Locator Tool to find one in your area.