Total Loss

Think you suffered a total loss? Learn how we handle one and determine the value of your vehicle.

Preventing Fraud

Read facts about insurance fraud
and Progressive’s Special
Investigations Unit

The Progressive Insurance Claims Process

Progressive works with you throughout the entire claims process — from initial response through final resolution — to provide caring service and to settle your insurance claim as quickly as possible.

Insurance Claims Reporting and Service

  • To report your insurance claim, simply login on this page. You'll be asked some initial questions, and we'll begin resolving your claim immediately.

  • A claims representative will contact you — generally by the end of the business day — to answer your questions and schedule an inspection of your vehicle. The claims rep can answer any questions you have about the insurance claims process, coverage or repairs.

  • After you submit your claim, we’ll inspect your vehicle’s damage and provide an estimate for your repairs.

  • If you need help, we'll even arrange vehicle repair service and towing, too. You can choose a repair facility within Progressive's network or our concierge level of claims service, available through Service Centers nationwide, and we'll schedule the appointment for you when you report the claim. If you prefer, you can also choose your own repair facility.

  • Your claims rep can make arrangements if you need a rental car. (Rental reimbursement varies based on policy coverage and accident circumstances.)

  • While your vehicle is being repaired, your claims rep is available to help you with any insurance claims questions or issues you may have. When you choose a repair shop in Progressive’s network or use our concierge level of claims service for insurance claims, we'll guarantee your repairs for for as long as you own or lease your car.

  • If you have a commercial auto claim, rest assured that you’ll still receive the same superior insurance claims service. Progressive’s commercial auto claims approach is to match your specific needs with the appropriate experts.

Progressive works to settle insurance claims quickly, fairly and accurately so you can get back on the road as soon as possible.

Insurance Claims Choices

With Progressive, you decide which repair option is most convenient for you:

  • Choose our concierge level of claims service, available through Service Centers nationwide.
  • Choose a repair shop in our network.
  • Go to your favorite shop, even if it's outside our network.

When you choose one of our network shops or our concierge level of claims service, you'll enjoy these benefits:

  • Convenience — Repair shops in Progressive’s network give your vehicle priority status. And if our concierge level of service is available in your area, we can handle the repairs for you, from start to finish.

  • Speed — You’ll enjoy a quicker reunion with your car because we work to minimize repair time.

  • Quality — If you choose a repair shop in Progressive's network, or use our concierge level of claims service, we'll guarantee the repairs for as long as you own or lease your car.

Check on Your Insurance Claims - Anytime, 24/7

Log in any time of the day or night to check on your insurance claims. You'll see the status of your claim, view your claim payment history and repair information, and can communicate directly with your insurance claims representative.

Please Note: Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, Medical Payments, etc., before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverages you have.

We offer insurance by phone, online and through independent agents/brokers, and prices vary based on how you buy. You won't know which car insurance price is the lowest for you until you get separate quotes from both an agent or broker, and from us directly. Progressive quotes available through are only for policies purchased through agents/brokers.