Claims Center

Auto Insurance Claims and Services

Progressive offers fast, caring auto insurance claims service, 24 hours a day, to get you back on the road as soon
as possible.

Track Your Auto Insurance Claims

Customers and those with Progressive auto insurance claims can track the progress of auto insurance claims online.

Progressive Offers Choices in Auto Insurance Claims Handling

Progressive Concierge Claims Service

Choose our Concierge Level of Claims Service

Make an appointment, drop off your car, and drive off in a rental* while we handle your car accident claims. Available in a number of locations, Progressive’s concierge level of claims service puts all the work of auto insurance claims where it belongs — with the insurance company. Plus, you’ll receive our limited lifetime guarantee.

Choose a Shop in our Network of Preapproved Repair Shops

Choose a Shop in our Network of Preapproved Repair Shops

Just bring your car to one of the preapproved repair shops, and we’ll handle your auto insurance claims from there. Repairs done in our network of shops are given priority status and are backed by our limited lifetime guarantee.

Choose Your Own Favorite Repair Shop

Choose Your Own Favorite Repair Shop

We’ll work with you throughout the process to provide caring service and settle your car accident claims as quickly as possible.

Of course you also have the option to accept a settlement check and not make the repairs at all.**

*Rental charges may apply if not covered by your policy.
**Subject to lienholder agreement.
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Auto insurance products and prices are different when purchased directly from Progressive or through independent agents/brokers. Because the prices are different, you won't know which price is the lowest for you until you obtain separate quotes from our agency and our direct businesses. Progressive quotes available through the ProgressiveAgent.com site are only for policies purchased through agents/brokers.