Progressive Insurance Claims

Claims Service When You Need It The Most

	The Car Claims Process Progressive offers you choices in regards to how and where you have your car or vehicle repaired.
	Immediate Response Vehicles Progressive Insurance has thousands of Immediate Response Vehicles stationed around the country ready to respond to your claim. Learn More
	Concierge Insurance Claims Service Progressive's concierge level of claims service lets you relax while we do the work.
	Windshield & Glass Claims Progressive provides convenient service for your glass repair needs.

With Progressive, you have a choice in how you have your claim handled.

You can use our concierge level of claims service or choose a repair shop in our network. Both options offer:

• Convenience — Repair shops in our network give your vehicle priority status while it's in the shop. And if our concierge level of service is available in your area, we'll handle the repairs for you – from start to finish. We use an online system with real-time updates that electronically monitors every vehicle being repaired in our network. So, you can spend your time doing more important things, while we monitor your vehicle’s repair progress.

• Speed — We work to minimize the repair time, which means you get your car back faster.

• Quality — When you choose a body shop in our network of repair facilities or our concierge level of claims service, you'll receive a guarantee on the repairs for as long as you own the vehicle.

And if you prefer, you can always choose your own favorite repair shop – it’s up to you! Just know that however you do it, we’ll work with you throughout the entire claims process – from initial response through final resolution – to provide caring service and to settle your claim as quickly as possible.