Progressive offers 24/7 claims service to help you with your insurance claim
at any time. Our professionals will handle your claim from beginning
to end – and provide fast, caring service – so that you are back
on the road as soon as possible.
Have an accident, glass or other car claim? Log in below for insurance
claims service: report car claims online anytime, day or night.
Claims Service When You Need It The Most
With Progressive, you have a choice in how you have your claim handled.
You can use our concierge level of claims service or choose a repair shop in our network. Both options offer:
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Convenience — Repair shops in our network give your vehicle priority status while it's in the shop.
And if our concierge level of service is available in your area, we'll handle the repairs for you –
from start to finish. We use an online system with real-time updates that electronically monitors every
vehicle being repaired in our network. So, you can spend your time doing more important things,
while we monitor your vehicle’s repair progress.
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Speed — We work to minimize the repair time, which means you get your car back faster.
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Quality — When you choose a body shop in our network of repair facilities or our concierge
level of claims service, you'll receive a guarantee on the repairs for as long as you own the vehicle.
And if you prefer, you can always choose your own favorite repair shop – it’s up to you!
Just know that however you do it, we’ll work with you throughout the entire claims process –
from initial response through final resolution – to provide caring service and to settle your claim as quickly as possible.