Concierge Experience

15 Minutes is Your Total Time Investment at a Progressive Service Center

With Progressive's concierge level of claims service, available through Service Centers nationwide, you save time and effort by having us manage your repairs. Just schedule your appointment at a Progressive Service Center, and we'll not only take care of your claim from start to finish, we'll also guarantee the repairs for as long as you own or lease your car.

How do I use Progressive's concierge level of claims service?

Once you report your claim, a claims representative can schedule your appointment at a Progressive Service Center. Just drop off your car at the scheduled time, and we'll take care of the rest — from writing estimates to arranging repairs with a body shop in our network of repair facilities.

If you'd like to rent a car, you can pick one up at the Service Center, too. You'll be on your way in about 15 minutes.

Is there a Service Center near me?

Progressive’s concierge level of claims service is available through Service Centers across the country. When you start the claims process, we'll let you know if there's one in your neighborhood, and you can decide if you'd like to use the service.

Who can use the concierge level of claims service?

Progressive policyholders—and anyone involved in a claim with a Progressive policyholder—can choose our concierge level of claims service.

Fast, Accurate Estimates

Often, people shop around for repair estimates to get the best deal. This takes time and can delay the start of repairs.

If you choose Progressive's concierge level of claims service, we'll prepare an estimate for you, as well as arrange repairs with an auto body shop in our network of repair facilities.

Once we reach an agreement with the shop for the cost of the repairs, the repair shop will transport your vehicle from the Service Center to its facility and the repair process begins.

You'll be kept up to date on the repair status, and you can check up on your claim any time by calling us or visiting Manage Your Policy right here on ProgressiveAgent.com.

Picking Up Your Car is as Easy as Dropping It Off

When your repairs are complete, your vehicle will be returned to the Service Center. We’ll inspect the repairs with the shop. And only after we’re satisfied with the repair quality, we’ll call you to schedule a convenient pick up time.

All you need to do is come back to the Service Center and inspect your car. A representative will be there to answer any questions you may have.

It's that simple – show up, return your rental car if you have one, and drive your car away.

Repairs Are Guaranteed

You'll drive away with a written guarantee on your repairs. Both Progressive and the body shop will stand behind your guarantee for as long as you own the vehicle.

Read more about Progressive's Limited Lifetime Guarantee.


Please Note: Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, Medical Payments, etc., before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverages you have.


We offer insurance by phone, online and through independent agents/brokers, and prices vary based on how you buy. You won't know which car insurance price is the lowest for you until you get separate quotes from both an agent or broker, and from us directly. Progressive quotes available through ProgressiveAgent.com are only for policies purchased through agents/brokers.